Frequently Asked Questions (FAQ) @Periwinkle
Your guide to handcrafted elegance.
Discover everything you need to know about Periwinkle’s terracotta jewelry from craftsmanship and care to orders, shipping, and policies. This section is designed to offer clarity, confidence, and a seamless shopping experience while celebrating the artistry behind every piece we create.
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The Art of Knowing – Periwinkle FAQs
Periwinkle is a handcrafted jewelry brand that celebrates timeless elegance through artisanal terracotta creations. Each piece is thoughtfully designed to blend heritage artistry with modern luxury, offering jewelry that feels refined, soulful, and distinctive.
Our jewelry is primarily crafted using terracotta clay, hand-moulded and hand-painted by skilled artisans. Select designs are enhanced with antique finishes, metallic tones, and premium detailing to achieve a luxurious aesthetic while remaining lightweight and comfortable.
Yes. Every Periwinkle piece is handcrafted, which means slight variations in color, texture, or detailing may occur. These subtle differences are a hallmark of authentic craftsmanship and make each piece truly one of a kind.
We strive to represent our products as accurately as possible. However, minor color variations may occur due to lighting conditions, screen resolution, or device settings. Such variations are natural and do not indicate a defect.
Terracotta jewelry is known for being lightweight and comfortable, even in larger statement designs. Periwinkle pieces are designed to be worn effortlessly for long hours without strain.
To preserve the beauty of your jewelry:
- Avoid contact with water, perfumes, and harsh chemicals.
- Store in a dry place, preferably in a soft pouch or box.
- Handle gently to prevent accidental breakage.
- With proper care, your Periwinkle jewelry will retain its elegance for years.
Yes. Most Periwinkle necklace sets come with a string tie-back, allowing you to adjust the fit comfortably according to your preference.
Due to the handcrafted and delicate nature of terracotta jewelry, returns and exchanges are not accepted, except in cases where an incorrect or damaged product is delivered. Please refer to our Cancellation & Refund Policy for detailed information.
If you receive a product that is damaged or incorrect:
- Do not use the item
- Contact us within 24 hours of delivery
- Share clear images and order details with our support team
- Our team will assist you promptly.
For any queries related to products, orders, or policies, you can reach us at:
📧 Email: info.periwinkleme@gmail.com
